IT'S MORE THAN A JOB, IT'S A JOURNEY.
SHOPLINE is one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia. We are a graduate of the 500 Startups Accelerator in Silicon Valley and incubated by Hong Kong Cyberport, giving us a massive network of advisors and resources globally. Our core team consists of award-winning veterans in business, development and design. You get the following perks as part of our team:
Flexible work hours
Company sponsored trips
Flexible work location
Flat team structure
Competitive salary package
Ability to drive product direction
OPEN POSITIONS
Associate Product Manager
We at SHOPLINE pride ourselves on providing a product that is seamless and easy to use. We are consistently striving to improve our processes to help deliver the best possible solutions for our merchants. As an Associate Product Manager, you will work in a cross-functional team to streamline our product development cycle to acheive this goal.
WHAT YOU'LL BE DOING:
- Drive innovation in product development with a team of world-class engineers and designers.
- Work closely with the customer success and engineering teams to prioritise and scope projects.
- Research to understand our users’ needs, and translate them into product requirements.
- Become an expert in your area of the product, understanding the competitive landscape, the evolving market needs, and how those things relate to the company’s mission and vision.
- Own the success or failure of your team's work and initiate design and engineering sprints to improve shipped work.
- Define and analyse metrics that ensure the success of products.
WHO WE ARE LOOKING FOR:
- Live and breathe e-commerce and be excited about the opportunity to drive the development of a platform that used by 40k+ merchants.
- University graduate (Fresh graduates will be considered).
- Excellent communication skills.
- Self-starter and good team player.
- 100% customer-focused attitude.
- Willing to learn new things in a fast-paced environment.
- Good command of spoken and written English and Chinese is a must. (Both Cantonese and Mandarin are required.)
- Curious and interested in technology and new products..
- Good instincts for product development and how the products you use day-to-day could be improved.
Software Engineer
SHOPLINE is looking for a passionate and talented Software Engineer to join our team in Hong Kong. You’ll be a part of an engineering team that is dedicated to developing a reliable and robust ecommerce platform for merchants in Asia.
WHAT YOU'LL BE DOING:
- Architecting, developing, and maintaining high quality, scalable applications.
- Writing well-crafted, well-tested, readable, maintainable code. Quickly.
- Devising new, innovative ways of development for both web and mobile platforms.
- This role goes beyond just coding. You will be making an immediate impact on the design, development and overall direction of our products.
- We’ll leverage you to explore emerging technologies and techniques to make recommendations on how we could use them to advance goals.
- The tools you will be using include: HTML5, CSS3, Javascript, AngularJS, Ruby on Rails, Redis, MongoDB, Beanstalkd, and AWS.
WHO WE ARE LOOKING FOR:
- Willingness to take ownership of task and features assigned.
- Ability to figure out what should be done and get it done. (this requires thoughtfulness with a bias towards taking action and assuming responsibility)
- Experience with object-oriented programming.
- Experience working with databases.
- Fluency in both English and Chinese.
- Great oral and written communication skills in both of the above languages.
- Experience in working in fast-paced environments and knowledge in building/maintaining e-commerce platforms are preferred.
Customer Success Associate
At SHOPLINE, we believe customer success is as important as an awesome product. You will be the first person that all of our customers talk to and have strong influence on product direction. This is a great opportunity to learn the entire business inside out and pick up valuable business skills along the way.
WHAT YOU'LL BE DOING:
- Manage customer success and happiness of our 22,000+ merchants by providing top-notch support and service to all of our merchants in the region.
- Answer incoming questions via live chat, email and phone calls, handle customer enquiries.
- Provide effective feedback to the product team to prioritise development tasks and suggest new product features.
- Be a strong advocate for our brand and product, interact and build a community of loyal customers.
- Perform other administrative duties pertaining to all marketing and sales activities.
- Provide other administrative support.
WHO WE ARE LOOKING FOR:
- Excellent communication skills, good command of English, Putonghua and Cantonese.
- Strong typing skills in both English and Traditional Chinese.
- Well organised and good time management skills.
- Self-starter and good team player.
- 100% customer-focused attitude.
- High school certification or above, university degree preferred.
- Positive attitude, patient with people and willing to learn.
- Curious and interested in technology and new products.
- Experience in any customer facing role is preferred.
Senior Marketing and Sales Associate
As part of the marketing and growth team, you’ll be playing an impactful role in driving business growth and market penetration by initiating marketing campaigns, both online and offline. Working in a fast paced and dynamic team, you will working across various marketing functions among the team to deliver direct results to the business. With a group of talents in an ever growing e-commerce Startup in Asia, It is a great opportunity to leverage and further develop your marketing skills and become a true professional in marketing field.
WHAT YOU'LL BE DOING:
- Initiate creative marketing campaigns and drive new growth projects.
- Plan for social media strategy and take full ownership for the channel.
- Coordinate branding efforts and align with all channels among the team.
- Manage external relationship with partners and affiliates for new growth opportunities.
- Establish relationship with media publishers for blog outreach and link building activities.
- Handle PR events with media and investors.
- Derive strategy to increase customer lifetime value.
- Enhance customer relationships and conduct usability surveys.
- Maintain large accounts and develop super happy customers.
WHO WE ARE LOOKING FOR:
- Strong organisational and project management skills.
- Self-starter, good team player and demonstrate leadership potential.
- Strong understanding in SaaS business sales funnel.
- Experience in developing partnerships is preferred.
- Positive attitude, mature in handling people relationship and willing to learn.
- Curious and interested in E-commerce and new technologies.
- University degree or above.
- Excellent communication skills, good command of English, Putonghua and Cantonese.
- Strong writing skills in both English and Traditional Chinese.
Note: Candidates with less experience will be considered for "Marketing and Sales Associate".
WHY YOU SHOULD JOIN US:
- We work in a fun, collaborative open space where we encourage creativity and ideas flow freely.
- You’ll be able to steer the future roadmap to improve our products, big or small, and see the results of your products reach our customers.
- Get to work with flexible working hours. Our priority is on getting the job done.
- Flat structure environment, you will be able to work independently and make your own choices.
- We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.
- We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.
- SHOPLINE is a part of the 500 Startups Accelerator and Incubated by Hong Kong Cyberport, giving us a massive network of advisors and resources globally.
- Lots of company perks, company sponsored trips, free toys, corporate discounts.
Marketing and Sales Associate
We are looking for a highly self-motivated and organized marketing and sales associate who is able to drive our sales development and contribute to the bigger marketing success. A good team player with experimental spirits and good execution ability will be highly preferred. As a marketing and sales associate, you will be at the first touch with our customers, which includes entrepreneurs who are keen to start their own online business. This will be a great opportunity for you to build your career in the e-commerce field and make direct contribution to the overall business.
WHAT YOU'LL BE DOING:
- Provide e-commerce consultation and carry out product demos to potential customers.
- Play a crucial role and drive improvements for the larger sales development process.
- Carry out qualifying sales process to prospects and filter out qualified opportunities.
- Turn high high quality leads into long-term customers with good sales ethics.
- Aim to fulfill marketing and sales KPIs to achieve team and company goals.
- Support offline seminar marketing activities’ planning and on-site operations.
- Cooperate closely with marketing functions and campaigns.
- Support new growth and marketing projects.
- Maintain happy and good relationships with large group of merchants.
WHO WE ARE LOOKING FOR:
- Excellent communication skills, good command of English, Putonghua and Cantonese.
- Self-motivated and able to hit personal goals.
- Well-organized with good presentation skills and good time management skills.
- Curious and interested in e-commerce and technology.
- Positive attitude and willing to learn.
- Degree holder is a must, fresh graduates are welcomed.
- Marketing background is a plus.
WHY YOU SHOULD JOIN US:
- We work in a fun, collaborative open space where we encourage creativity and ideas flow freely.
- You’ll be able to steer the future roadmap to improve our products, big or small, and see the results of your products reach our customers.
- Get to work with flexible working hours. Our priority is on getting the job done.
- Flat structure environment, you will be able to work independently and make your own choices.
- We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.
- We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.
- SHOPLINE is a part of the 500 Startups Accelerator and Incubated by Hong Kong Cyberport, giving us a massive network of advisors and resources globally.
- Lots of company perks, company sponsored trips, free toys, corporate discounts.
Marketing Support Associate
We are looking for a highly executional member who have a strong passion for developing a career in marketing and sales field. This would be a core role to make the marketing bigger function more efficient and effective. It is a great opportunity to exposure yourself across different marketing areas and build up your marketing foundation in the doing. Fresh graduates are also welcomed.
WHAT YOU'LL BE DOING:
- Support on regular workshops materials preparation and survey review.
- Support sales consultants in qualifying leads, incoming enquiry and seminar arrangement.
- Day-to-day maintenance and updates for workshop information on our websites.
- Assist with website UX development by reviewing session recordings and survey results.
- Assist with content marketing by article writing, auditing and keyword optimisation.
- Support SEM channel for keyword clean up and research for expansions.
- Design and social media support for sales and event materials.
- Chinese copy-writing for website, landing pages, marketing nurturing series etc.
- Conduct marketing surveys for user feedback and customer analysis.
- Support offline growth projects and key account management operations.
WHO WE ARE LOOKING FOR:
- Highly executional with a can do attitude.
- Good communication skills and enjoy talking to new people.
- Strong attention to details and organisational skills is a must.
- Positive attitude with good teamwork skills.
- Strong passion for marketing and sales.
- Curious and interested in E-commerce and new technologies.
- University degree or above.
- Fresh graduates are welcomed.
- Good command of English, Putonghua and Cantonese.
- Good writing skills in both English and Traditional Chinese.
WHY YOU SHOULD JOIN US:
- We work in a fun, collaborative open space where we encourage creativity and ideas flow freely.
- You’ll be able to steer the future roadmap to improve our products, big or small, and see the results of your products reach our customers.
- Get to work with flexible working hours. Our priority is on getting the job done.
- Flat structure environment, you will be able to work independently and make your own choices.
- We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.
- We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.
- SHOPLINE is a part of the 500 Startups Accelerator and Incubated by Hong Kong Cyberport, giving us a massive network of advisors and resources globally.
- Lots of company perks, company sponsored trips, free toys, corporate discounts.
Marketing Internships (Digital Marketing)
Marketing Internships in areas of Digital Marketing, Sales, Contents Marketing, Graphics Design and Digital Media are welcoming talented candidates to join the bigger marketing team to develop your marketing and entrepreneur skills in a fast growing start ups. Part-time and summer internships are both available.
WHAT YOU'LL BE DOING:
- Create ad materials for our major digital marketing campaigns, including search engine marketing, display networks marketing, and social media marketing.
- Perform research and data analysis related to marketing campaigns and customer acquisition.
- Assist in managing our online ad accounts, including SEM, Google Adwords, and Facebook and Instagram Ads, Display Networks etc.
WHO WE ARE LOOKING FOR:
- Final year university student with stable availability.
- Excellent analytical skills, proficient in Excel.
- Good command of spoken and written Chinese (both Cantonese and Mandarin) and English is a must.
- Well organised and good time management skills.
- Knowledge of e-commerce industry in Hong Kong/Taiwan market is a plus.
- Experience in digital marketing is a plus.
- Experience in graphic design is a plus.
WHAT YOU CAN GAIN FROM THIS INTERNSHIP:
- Hands-on experience in organizing and analyzing digital marketing campaigns.
- Applicable knowledge of both digital marketing and e-commerce industries in Greater China market.
- Capable candidate may receive full-time offer upon graduation.
Marketing Internships (Content Marketing, CRM and SEO)
Marketing Internships in areas of Digital Marketing, Sales, Contents Marketing, Graphics Design and Digital Media are welcoming talented candidates to join the bigger marketing team to develop your marketing and entrepreneur skills in a fast growing start ups. Part-time and summer internships are both available.
WHAT YOU'LL BE DOING:
- Heavily involved in driving email marketing campaigns.
- Be an author and write for the greatest E-commerce blog in Asia.
- Involve in SEO development projects.
- Curate content from relevant industry leaders and share them on our expanding social media channels.
- Relationship building with bloggers and involve in outreaching management.
WHO WE ARE LOOKING FOR:
- Final year university student with stable availability.
- Has passion for writing and blogging is a must.
- Has good command of spoken and written Chinese (both Cantonese and Mandarin) and English is a must.
- Familiar with ecommerce and aware of ecommerce trends.
- Familiar with marketing campaigns.
- Has SEO knowledge is a plus.
- Know graphic design is a plus.
- Has experience in running an online store or business is a plus.
WHAT YOU CAN GAIN FROM THIS INTERNSHIP:
- Learn about running a great blog how to use contents for marketing.
- Mastering SEO knowledge which is a core knowledge for online business.
- Hands-on experience in organizing and analyzing digital marketing campaigns.
- Valuable experience of working in a fast-paced startup company.
- Capable candidate may receive full-time offer upon graduation.
Marketing Internships (Digital Media and Graphics)
Marketing Internships in areas of Digital Marketing, Sales, Contents Marketing, Graphics Design and Digital Media are welcoming talented candidates to join the bigger marketing team to develop your marketing and entrepreneur skills in a fast growing start ups. Part-time and summer internships are both available.
WHAT YOU'LL BE DOING:
- Create digital content for the purpose of enhancing customer onboarding and marketing initiatives.
- Gather complex information and reduce it to compelling, clean copy, infographics or videos.
- Strong focus on content selection and placement, graphics, teases and video production.
- Review traffic/ performance indicators to best optimize onboarding and content marketing channels.
- Design advertising collaterals to assist in marketing campaigns online and offline.
WHO WE ARE LOOKING FOR:
- Final year university student with stable availability.
- Has passion for product marketing, original content and media production.
- Sound knowledge of video editing softwares are required.
- Has good command of spoken and written Chinese (both Cantonese and Mandarin) and English is a must.
- Familiar with ecommerce and aware of ecommerce trends.
- Self-starter who is passionate about producing high quality content with consistent style and grammar.
- Knowledge of photoshop is a plus.
- Has experience in running an online store or business is a plus.
WHAT YOU CAN GAIN FROM THIS INTERNSHIP:
- Learn to create multi-faceted original content projects for product marketing and onboarding initiatives.
- Own your media campaign from start to finish.
- Hands-on experience in organizing and analyzing content marketing projects/campaigns.
- Valuable experience of working in a fast-paced startup company.
- Capable candidate may receive full-time offer upon graduation.
系統架構師 System Architect（全職）
工作內容：
- 管理與帶領 SHOPLINE 台灣開發團隊
- 與香港開發團隊共同規劃產品方向
- 系統架構設計規劃與建置 (Ruby on Rails)
- 新技術學習及導入
- 規劃與第三方金物流與合作廠商的串接與整合
我們在找的人才：
- 擅長工具：HTML5, CSS3, JavaScript, AngularJS, Ruby on Rails, Redis, MongoDB, Beanstalkd, and AWS
- 有物件導向程式設計 (Object-oriented programming) 經驗
- 有資料庫 (Database) 相關經驗
- 主動負責、細心的工作態度
- 良好溝通能力及團隊合作能力
- 3-5 年工作經驗
其他條件：
- 對新創產業文化有高度熱誠
- 熟悉或對敏捷式開發 (Agile development) 有興趣
- 具有電子商務程式開發經驗者優先
- 具有英文讀寫能力
資深軟體工程師 Senior Software Engineer（全職）
工作內容：
- 負責網站程式開發及維護
- 撰寫高品質的軟體程式
- 負責第三方金物流或合作廠商的串接與整合
我們在找的人才：
- 擅長工具：HTML5, CSS3, Javascript, AngularJS, Ruby on Rails, Redis, MongoDB, Beanstalkd, and AWS
- 有物件導向程式設計 (Object-oriented programming) 經驗
- 有資料庫 (Database) 相關經驗
- 主動負責、細心的工作態度
- 良好溝通能力及團隊合作能力
- 3-5 年工作經驗
其他條件：
- 對新創產業文化有高度熱誠
- 熟悉或對敏捷式開發 (Agile development) 有興趣
- 具有電子商務程式開發經驗者優先
- 具有英文讀寫能力
軟體工程師 Software Engineer（全職）
工作內容：
- 負責網站程式開發及維護
- 撰寫高品質的軟體程式
- 新技術學習及導入
- 使用工具：[前端] HTML5, CSS3, Javascript, AngularJS ; [後端] Ruby on Rails, Redis, MongoDB, Beanstalkd, AWS
我們在找的人才：
- 有物件導向程式設計 (Object-oriented programming) 經驗
- 有資料庫 (Database) 相關經驗
- 主動負責、細心的工作態度
- 良好溝通能力及團隊合作能力
- 注重使用者經驗設計
- 對科技及創新產品充滿好奇及熱情
- 基本英文溝通能力
- 大學以上學歷
行銷專員 Marketing Executive（全職）
工作內容：
- 負責各種網路行銷操作與執行 (Google Adwords, Facebook Ads, Instagram, Display Networks 等等)
- FB、IG 等社群媒體經營
- 內容行銷規劃和執行，定期撰寫各種文章
- 評估不同行銷活動的效益和 ROI, 分析行銷數據報表
- 線下行銷活動發想、籌備、執行
- 行銷主管交辦事項
我們在找的人才：
- 高 EQ/IQ 的溝通、談判、對應能力
- 具備獨立思考及作業能力
- 有效率的時間管理能力
- 一到兩年以上行銷操作經驗
- 擅長文案、企劃案撰寫與實際執行，且創意十足
- 對於網路行銷及趨勢抱持熱忱
- 具電子商務相關經驗者優先考慮
內容行銷專員 Content Writer（實習生）
工作內容：
- 內容行銷規劃和執行
- 定期撰寫各種文章，吸引新客戶創造流量以及既有客戶關係維繫
- 協助其他網路行銷企劃執行
我們在找的人才：
- 高 EQ/IQ 的溝通、談判、對應能力
- 具備獨立思考及作業能力
- 有效率的時間管理能力
- 對於網路行銷及趨勢抱持熱忱
- 具電子商務相關經驗者優先考慮
- 良好的溝通能力和寫作能力
- 實習生一週至少需工作兩個全天
社群媒體行銷 Social Media Intern（實習生）
工作內容：
- FB、IG 等社群媒體經營
- 定期撰寫各種文章，吸引新客戶創造流量以及既有客戶關係維繫
- 協助其他網路行銷企劃執行
我們在找的人才：
- 高 EQ/IQ 的溝通、談判、對應能力
- 有效率的時間管理能力
- 對於網路行銷及趨勢抱持熱忱
- 具電子商務相關經驗者優先考慮
- 良好的溝通能力和寫作能力
- 實習生一週至少需工作兩個全天
客戶規劃顧問 Customer Success Associate（實習／全職）
工作內容：
- 管理客戶來信、來電問題
- 提出有效率的解決方案
- 記錄客戶相關問題，匯整後回報給開發團隊
- 使用後臺或者試算表做好相應記錄
- 參與行銷企劃執行
我們在找的人才：
- 高 EQ/IQ 的溝通、談判，及對應能力
- 有效率的時間管理能力
- 快速處理文書作業，打字速度至少一分鐘 40 字 (中文)
- 積極進取，以解決客戶問題為成就感的心
- 大學以上學歷
- 對科技及創新產品充滿好奇及熱情
- 有客戶關係管理經驗者優先
- 實習生一週至少需工作兩個全天
HONG KONG
Our office is located at 12/F, Tower 535, Causeway Bay, Hong Kong. Conveniently accessible via MTR.
TAIWAN
Our office is located at No.44, Lane 11, Guangfu North Road, Songshan District, Taipei. Conveniently accessible via MRT.
