Social Commerce
SHOPLINE is a certified partner of Google and Meta for marketing and technology, supporting the integration and management of mainstream social media channels. Without the need to navigate to individual platforms, users can effortlessly oversee all messages from social media within SHOPLINE. This allows for seamless management of platforms like Facebook, Instagram, WhatsApp Business API, and YouTube Shopping!
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Message Center
The Message Centre enables merchants to oversee all customer conversations on social platforms, including WhatsApp Business API, Facebook Messenger, Instagram DMs and LINE, all within a single system. Automated responses and AI-generated replies enhance operational efficiency.
- Centralized message integration
- Instant view of customer purchase history and social media accounts
- Keyword and smart response automation
- Automated payment reminder messages
Chat Commerce
Product recommendations and payment links can be generated directly during interactions between merchants and customers, maximising sales opportunities. In addition, in-store staff can continue conversations with customers via WhatsApp Business API, guiding those who leave the store to complete their purchases online.
Live Commerce
SHOPLINE supports live stream marketing on YouTube Shopping, Facebook, Instagram and private live streaming rooms, automatically generating orders and deducting inventory. The "keyword +1" function facilitates the automatic dispatch of payment links to customers, thus enhancing order conversion.
- Livestream-exclusive price
- Automated comment replies
- "Keyword +1" function allows customers to add items to cart instantly
Post Commerce
SHOPLINE facilitates Facebook and Instagram post commerce, enabling merchants to initiate group purchasing campaigns through social media. Simply inputting "keyword +1" triggers payment links and sales calculations, thereby improving order rates.