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FAQ Support

Got other questions with your online shop? Contact SHOPLINE Team!
Let us know how we can help, and we will bring you the best solutions.

SHOPLINE 新手問答

Additional services

Customer success team support, setup workshop and online marketing academy introduction

SHOPLINE offers a bunch of resources including but not limited to our FAQs. You can learn how to build, operate and manage your online shop step by step. If you cannot find the perfect answer to your questions, the "Contact Us" bubble on the bottom right hand corner in our website is always the best place for you. Contact our merchant success team and tell us your situation.

SHOPLINE periodically organises "Set-up workshops" to give merchants the chance to easily learn how to set up online stores. Furthermore, we regularly publish new articles in the SHOPLINE Blog, so merchants can learn about store management and marketing from home.

SHOPLINE offers a tailor-made solution for enterprises to build their own unique e-commerce shop. In addition to a personalised website design, we also provide on-site activities and advertising advice. SHOPLINE's merchant success team will also provide strategic consultation services for the most suitable online shop solution to you.

Online marketing is the most challenging part to many online store owners. To make it easier to promote their brands, SHOPLINE has partnered with Google and launched the Google Ads Plan,covering different ad formats from Search Ads, Performance Max ads to dynamic remarketing ads and others. We want to help you target potential customers, boost your brand exposure and increase conversion.

Setting up a good marketing funnel is necessary, and the very first part is acquiring the website traffic, it can be done with digital marketing strategy. advertising would be the first step in bringing quality traffic, SHOPLINE provides ad service, and important to create some noise by social media engagement and KOL promotion. in a long term, proper SEO is needed

Google Ads allow merchants to capture existing demand and protect merchants' brand from competitors bidding on their keywords. By leveraging Search, Performance Max, and Demand Gen, SHOPLINE covers the full funnel from awareness to conversion.

Meta Ads are better for agile product discovery, using interest-based feed mapping and high-impact visuals. This is particularly effective for the fashion industry to drive impulse and brand love.

Together, they form a complete full-funnel strategy for both new customer acquisition and high-conversion remarketing.

Got Questions?
Talk to our Customer Success Team!

Business hours
Monday to Friday 10AM to 7PM

Online customer service
Enter your message in the bottom right hand corner, talk to our online customer service team.