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FAQ Support

Got other questions with your online shop? Contact SHOPLINE Team!
Let us know how we can help, and we will bring you the best solutions.

SHOPLINE 新手問答

Plans and Payment

Do I just pay for either monthly or annual fee to use SHOPLINE's service? What plans do you have? How do I apply for that?

SHOPLINE gives you the power to easily sell anywhere, to anyone — across the internet and around the world. We have five commerce solutions: Basic, Pro, Social Pro, All-in-one OMO and SHOPLINE Enterprise, to support businesses of all sizes and business stages.

You can check the detailed features of each plan in the admin panel and then choose to upgrade your plan after the end of your trial period. If you are a paid user and want to upgrade to a higher plan, you can also do it in the admin panel. The upgrade cost will be calculated by the system and updated automatically. In addition, you can also contact our e-commerce consultant for assistance. Please contact our merchant success team or make an appointment with our consultant.

You can check the detailed features of each plan in the admin panel and then choose to upgrade your plan after the end of your trial period. If you are a paid user and want to upgrade to a higher plan, you can also do it in the admin panel. The upgrade cost will be calculated by the system and updated automatically. In addition, you can also contact our e-commerce consultant for assistance. Please contact our merchant success team or make an appointment with our consultant.

In response to the specific requirements of enterprises, SHOPLINE has developed SHOPLINE Enterprise solution. This solution provides comprehensive operational support for e-commerce, including system integration and priority API access for rapid migration to facilitate business expansion. Furthermore, the SHOPLINE merchant success team is on hand to provide priority support. Understanding that every brand has unique operational needs, the SHOPLINE team will work closely with you to analyse your specific requirements and deliver the most suitable solutions.

SHOPLINE's comprehensive All-in-one OMO solution is a valuable asset for brands entering new retail landscapes. With features including online and offline member integration, sophisticated marketing mechanisms for customer acquisition, promotion and retargeting, and comprehensive operational data analysis, this solution is ideal for businesses with physical storefronts. It can also be used for pop-up stores, event booths, exhibitions and similar setups. For online sellers, the refined customer acquisition strategies and data analysis tools help to turn new customers into loyal patrons. It is recommended for brands with planned budgets and aspirations for increased sales who want to leverage data to optimise their brand strategies.

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