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FAQ Support

Got other questions with your online shop? Contact SHOPLINE Team!
Let us know how we can help, and we will bring you the best solutions.

SHOPLINE 新手問答

About SHOPLINE

Get to know more about, SHOPLINE, the company profile, the tools, the services, and how are we different from others

SHOPLINE was founded in Hong Kong in 2013. In 2014, it was selected to participate in the 500 Startups accelerator programme in the United States. In July 2015, SHOPLINE officially entered the Taiwanese market by establishing a subsidiary. In 2016, SHOPLINE became one of the first start-up teams to receive investment from the Alibaba Entrepreneurs Fund. Currently, over 600 thousand brands in Asia use SHOPLINE to operate their online stores. We are committed to fostering online business prospects for local brands and cultivating a conducive e-commerce environment.

SHOPLINE is a comprehensive, smart business partner dedicated to providing a range of retail solutions, including setting up online stores, social commerce and POS systems. SHOPLINE offers features such as the Broadcast automatic marketing hub and the intelligent data interface Shoplytics, as well as innovative combinations of functionalities. These features enable merchants to effortlessly set up and manage exclusive online brand stores, even without a technical background, while also integrating physical stores to achieve a comprehensive OMO sales model.

SHOPLINE's clients range from multinational brands and local small-to-medium enterprises to startup teams. We have successfully helped entrepreneurs on limited budgets to venture into e-commerce, well-established enterprises to transition from traditional physical stores to online platforms, and globally recognised brands. We offer flexible pricing plans tailored to the specific needs and budget of merchants of varying scales and industries. SHOPLINE is the optimal choice for setting up an official online store and providing comprehensive retail solutions for your brand.

SHOPLINE's merchants cover various industries, including boutiques, digital electronic products, outdoor products, casual wear, groceries, household items, etc. Such as Durex, Lego, German Pool, Langham Beauty, Bossini, Wai Yuen Tong, Medicube, to name a few.

SHOPLINE offers a variety of online store setup options, including Basic, Pro, Social Pro, All-in-one OMO and SHOPLINE Enterprise. Merchants can also select packages based on their sales channels to align with their brand's scale and operational requirements, providing a seamless process for setting up their online store.

For any shop related questions, please click the dialogue window at the lower right corner in the admin panel, you will be able to chat with our experienced merchant success team directly. We also provide free telephone consultation for direct inquiries. Please make an appointment here for a telephone consultation. We would love to meet you to talk about your plans.

SHOPLINE welcomes all forms of collaborations across industries. Please use the email below to contact us and we will get back to you as soon as possible.

SHOPLINE's business hour is Monday to Friday 10am-7pm. Our office is closed during weekends and holidays. If you leave your comments on admin panel, homepage or facebook page during weekends and holidays, we will get back to you on the next working day.

Got Questions?
Talk to our Customer Success Team!

Business hours
Monday to Friday 10AM to 7PM

Online customer service
Enter your message in the bottom right hand corner, talk to our online customer service team.